LOQ Essential repair
Screen, battery, keyboard, charging port, hinge and motherboard repairs for every LOQ Essential laptop: 6 models and 9 machine types listed by Lenovo. Repaired at our London SE1 workshop, or collected by courier from anywhere in the UK.
Every LOQ Essential model
The machine type is the first four characters of the model number on the label underneath the laptop, for example 21HD in 21HD003GUK. Lenovo Vantage and the BIOS screen show it too. Type it, or the model name, to find yours. Model names, machine types and status are from Lenovo’s product reference, PSREF (23 October 2026).
| Model | Machine types | Lenovo status | Lenovo specs |
|---|---|---|---|
| LOQ 15ARP10E | 83S0, 83WF | Current | Specs for LOQ 15ARP10E |
| LOQ 15IAX9E | 83LK, 83ME | Withdrawn | Specs for LOQ 15IAX9E |
| LOQ 15IPH11E | 83Y8 | Current | Specs for LOQ 15IPH11E |
| LOQ 15IRH11E | 83Y9 | Current | Specs for LOQ 15IRH11E |
| LOQ Essential 15ARP11 | 83VA | Current | Specs for LOQ Essential 15ARP11 |
| LOQ Essential 15IRX11 | 83SC, 83UX | Current | Specs for LOQ Essential 15IRX11 |
Common LOQ Essential faults
| What it’s doing | What we do |
|---|---|
| Cracked or black screen | A new panel matched to your model’s resolution and refresh rate. Screen |
| Loud fans, throttling or shutting down in games | A clean, new thermal paste and pads, or a new fan. Overheating and fan |
| Not charging, or charging only at an angle | A worn charging port, or a fault in the charging circuit. Charging port |
| Touchpad lifting or the base bulging | A swollen battery. Stop charging it and book it in. Battery |
| Keys or RGB lighting not working | A new keyboard, or a repair to the lighting circuit. Keyboard |
| Artefacts or no picture in games | The graphics chip, its memory or its power stage. No display |
Gaming laptops run hot. A clean of the fans and heatsinks every year or two keeps them fast and quiet, and protects the graphics chip.
- Range
- LOQ
- Models
- 6 (5 current, 1 withdrawn)
- Machine types
- 9
- Source
- Lenovo PSREF
Repairs for the LOQ Essential
How it works
- Book onlineFill in the repair form and you get a job number by email straight away.
- Drop off or courierBring the laptop and charger to our London SE1 workshop, Monday to Saturday, or we arrange a courier from anywhere in the UK.
- Diagnosis and quoteWe find the fault and tell you the price. Nothing is repaired until you agree.
- Repair and testWe fit the part, test the laptop, and let you know it’s ready to collect or post back.
Questions
How long does a LOQ Essential repair take?
Most screen, keyboard, battery, hinge and charging port repairs take one to three working days once the part is here. We order the exact part for your machine type. Motherboard repairs take longer.
Will I lose my files?
Not from a normal repair: we don’t wipe the storage. If Windows needs reinstalling, or the board is badly damaged, we copy your files off first. Data recovery is available if the storage has failed.
Where do I find the machine type?
The machine type is the first four characters of the model number on the label underneath the laptop, for example 21HD in 21HD003GUK. Lenovo Vantage and the BIOS screen show it too.
Is my LOQ Essential too old to repair?
No. Lenovo lists it as withdrawn once it’s no longer sold, but we still repair it. For older models we source new and used parts, and repair boards at component level.
Other LOQ series
Data recovery for every Lenovo
Laptop dead, SSD not detected, files deleted or Windows reset? We recover documents, photos and email from every ThinkPad, ThinkBook, IdeaPad, Yoga, Legion and LOQ at our London SE1 lab, even when the laptop itself can’t be repaired.
- Dead or liquid-damaged laptops
- SSDs and hard drives not detected
- Deleted files and reset laptops
- BitLocker, with your recovery key
Free consultation. No data, no recovery fee.
Get your Lenovo fixed
Book online and you get a job number by email straight away. Bring the laptop to our London SE1 workshop, or we arrange a courier collection from anywhere in the UK.